Are you a business owner worried about the security of your goods during this holiday season? This blog will detail strategies for ensuring thieves don’t ruin your holidays.
It’s Christmas time across Canada and stores will soon be flooded with shoppers looking to buy the perfect gift for friends and family. Sadly, this also makes stores a target for shoplifters. Since shopping malls are overcrowded in December, the holiday season is primetime for would-be petty criminals. According to StatCan, police dealt with about 88,000 cases of shoplifting in 2013 (source). On top of that, increased employee theft due to increased customer traffic and more temporary employees is another challenge you will face.
Here are a few tips to help prevent shoplifting and employee theft at your business during the holidays.
Educate Your Employees
Your employees are your first line of defense. They must be alert at all times and know how to recognize potential threats. When it comes to theft prevention, ensure that they’re aware you will prosecute theft seriously and that they are on camera at all times. Encourage employees to report their suspicions to management.
In terms of spotting potential shoplifters, be sure they are on the lookout for:
●Customers who avoid eye contact
●Shoppers who appear nervous
●Those who aimlessly wander the store without buying
●Those who tend to stay in spots where employees can’t monitor them
Of course, these are only basic tips. It’s hard to tell what someone is thinking. That’s why deterring threats from the start is the most successful way of stopping would-be thieves.
Aside from outright hiring a loss-prevention security guard, the best ways to deter crime are greeting all customers, keeping the most commonly stolen items in plain view, asking shoppers if they need help when you see them lingering, and displaying signs regarding prosecution.
Never confront a suspect outright
Store or mall security is there for a reason. An employee or manager should never outright confront a suspect or accuse them of stealing. This will only escalate the situation. Instead, try these tactics:
●If they say they forgot to pay, give them a chance to pay and be done with it
●Instead of physically confronting them, tell them you are going to call security
●When security arrives, fully cooperate with them
How to Reduce employee theft
As a business owner, you may be surprised to know that theft by employees is more common than theft by customers. On average, an employee can steal $2,500 before being caught (CBC.CA) compared to a customer, whose shoplifting will total a few hundred dollars at most. A few ways to reduce the threat of employee theft during the holidays are:
●Random store visits
●An automatic inventory-tracking system
●Encouraging (and even rewarding) anonymous tips
●Check your “no-sales”. If they are continually above average when a certain employee is working, this is a telltale sign of theft
●Educating employees on theft by customers and letting them know that employee theft is prosecuted in the same manner
Loss prevention officers help prevent theft during the holidays
The most efficient and effective way of preventing theft at your business this Christmas is by hiring a loss-prevention security guard. At SecuriWORLD, we have one of the most comprehensive screening and training processes in the country, which has made us the leading security firm in the Vancouver Area. Our guards provide you the freedom you need to move forward by:
●Deterring shoplifters from entering the store
●Stopping employee theft
●Providing damage control
●Carrying out follow-up investigations
Contact us today to learn how we have revolutionized the field of security in Vancouver.